At a time when many Web companies go out of their way to make it difficult to contact them, Paul English is a customer service fanatic. When people contact Kayak, the travel search engine English ...
April 08, 2014 20:56 PM UTC - Updated November 05, 2019 16:30 PM UTC At Kayak, co-founder and CTO Paul English has his coders and programmers field all customer ...
00:07 Paul English: I did that just as part of my obsession to say that, “If you’re a customer, you should be able to talk to the company you’re doing business with.” In 2004, Paul English co-founded ...
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