Two years ago I happened upon a small, yet beautiful, act of hospitality and customer service while I was researching my new book, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share ...

See more of our trusted coverage when you search. Prefer Newsweek on Google to see more of our trusted coverage when you search. When it comes to providing exceptional customer experiences, few ...

Hospitality might seem like a timeless concept, but in fact the type of customer service demanded by modern customers, including the important millennial demographic of travelers (born circa 1980-2000 ...

If there's any place where customers are likely to be paying attention to the type of service they receive, it's within the hospitality industry. From restaurants to hotels and everything in between, ...

Join a rapidly growing, global industry. Are you a people-person with a passion for ensuring everyone is having a great time? Is multi-tasking and keeping calm under pressure second nature to you? If ...

The rise of big data, analytics and artificial intelligence (AI) is fundamentally reshaping the hospitality industry, enabling hotels and resorts to refine their operational and marketing strategies.

Would you like to work from home in the travel industry? Then keep reading! We’re covering the best remote hospitality jobs in the US! These opportunities range from cruise lines to luxury hotels, ...

While customers appreciate the human touch, when they’re on the go they also strive for speed and efficiency 24/7. Many tasks (whether it’s adjusting a reservation or making a special request) can be ...

If there’s an industry that knows how to provide truly exceptional customer service, it’s the hospitality industry–the men and women who every day and night put heads in beds and food on the plates of ...

Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers' expectations, according to a framework proposed by researchers in the Penn State School of ...