The Philippines has long been a hub for outsourced contact centres, gaining international recognition for its ability to deliver world-class customer service. With a highly skilled, English-speaking ...

Consumers in the Philippines have clicked with Shopee, selecting the ecommerce major as their top brand for customer experience. Shopee not only offers Filipino consumers convenience, but is also easy ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...